Hauler Agreement

This Hauler Agreement is between [Legal business name] (“JunkScout”, “we”) and the business that applies to be listed (“you”, the “Hauler”). It adds to our Terms of Service, Review Policy and Refund Policy. If they conflict on a hauler matter, this agreement applies.

1. Eligibility and vetting

• You must be a business operating legally in Canada, with the authority to accept this agreement.
• You must hold commercial general liability insurance of at least $2,000,000 per occurrence, in your business name, and keep it in force while listed.
• You must upload proof of insurance, and should upload any business licence and workers' compensation clearance (WSIB, WorkSafeBC, CNESST or your province's board) that applies to you.
• We use automated tools, including AI, to read documents, check equipment photos and look up your public business information. A person at JunkScout makes every final approval decision.
• Significant changes, such as a new business name or new insurance, are checked again before they go live.

2. Listing and ranking

• Every hauler is ranked by the same published factors, including trust score, reviews, response speed, win rate, distance, availability and equipment. No hauler gets special treatment, including SJ Junk Removal, which is owned by the team behind JunkScout.
• Featured placement is paid advertising. It is shown in a separate section clearly labelled “Sponsored”, limited to 3 haulers per service area, and does not change your position in the ranked list or give any advantage in reviews.

3. Leads

• Customers choose which haulers receive their job. Each job goes to a maximum of 3 haulers.
• There are no per-lead fees. Your subscription covers unlimited matched leads.
• Respond to leads promptly. How fast you open and reply to leads affects your ranking. Leaving leads unanswered for 14 days lowers your ranking until you respond.
• Use customer contact details only for the job they sent you. Do not add customers to marketing lists.
• Fake lead credit: you can flag a lead as fake or spam (for example a wrong number or joke photos). If we agree, the lead is voided and does not count against your statistics.

4. Subscription, trial and billing

• Plans are billed monthly or annually in CAD, plus applicable GST/HST, QST or PST.
• 30-day free trial on every plan. A card is required at sign-up and your first charge happens after 30 days. Cancel before then and you pay nothing.
• No contracts. Cancel any time from your dashboard; cancellation takes effect at the end of the current billing period.
• Founding members: the first [50] approved haulers keep the founding price for as long as they stay subscribed. If you cancel, the founding price ends.
• Seasonal pause: you can pause your subscription for 1 to 4 months in any 12-month period. While paused you aren't billed and your profile is hidden from results, but your rank score, reviews and profile are kept. You can resume any time.
• Lead guarantee: if you receive fewer than [3] leads in a calendar month while active, your next invoice is credited 100%. Months in which you were paused or suspended don't qualify.
• Referrals: when a business you refer is approved and pays its first full month, you receive a free month as an account credit.
• Failed payments: we email you and your listing stays visible for a 7-day grace period. After that it is hidden until the balance is paid.
• Credits are applied to future invoices and have no cash value. Refunds are covered by the Refund Policy.

5. Insurance expiry

We remind you 30, 14 and 3 days before your insurance expires. If it expires without a valid replacement, your listing is paused automatically until a new certificate is uploaded and verified.

6. Conduct and no-show strikes

• Show up for jobs you book, or give the customer reasonable notice if you can't.
• If a customer reports that you didn't show up or cancelled without notice, we may issue a strike after reviewing the report. You're emailed at each strike.
• 3 strikes in 12 months results in automatic suspension pending review by JunkScout.
• Follow all laws on disposal, recycling, hazardous materials, safety, employment and taxes.

7. Reviews

• Only customers who hired you through JunkScout and confirmed the job can review you.
• You must not offer discounts, gifts, refunds or any other incentive in exchange for a review, and you must not write, buy or solicit fake reviews, or pressure customers to change a review. A confirmed violation results in suspension.
• You may post one public reply to each review, which you can edit. You can't edit or delete a review.
• You may flag a review for us to check, with a reason. It stays up while we check it. Reviews are never removed for being negative.
• Full rules are in the Review Policy.

8. Complaints and disputes

Customers can report a problem from your profile or their request. We may contact you for your side, and we email both sides when the report is resolved. Disputes about the price or quality of a job are between you and the customer, but we may take action on your listing when our rules are broken.

9. Suspension and termination

We may suspend or remove your listing for breach of this agreement, expired documents, unpaid balances, strikes, review violations, fraud, or conduct that puts customers at risk. You may end this agreement by cancelling your subscription.

10. Liability and indemnity

You are an independent business, not our employee or agent. You are responsible for your work, staff, vehicles, quotes and customer relationships. You agree to indemnify JunkScout against claims arising from your services or your breach of this agreement. To the extent permitted by law, our total liability to you is limited to the fees you paid us in the 12 months before the claim.

11. Governing law

This agreement is governed by the laws of the Province of [Province] and the federal laws of Canada that apply there.

12. Changes and contact

We may update this agreement and will email listed haulers about material changes at least 30 days before they take effect. Questions: saintjohnjunk@gmail.com, [Address].